Many users have reported problems with the email service since this Thursday afternoon
Microsoft’s email service, Outlook, has stopped working in Europe in the afternoon This Thursday, as reported by many users through social networks and recognized by the company.
Specifically, they pointed out that Outlook stopped working and was taking too much memory They cannot receive or send emails Generally.
For its part, Microsoft acknowledged that it was investigating an “issue” that caused users to be unable to receive emails or experience high memory usage when using Outlook, through one of its X accounts.
“We are analyzing data from customers who are experiencing crashes and high memory usage when using the new Outlook desktop app. We are reviewing service telemetry and internally reproducing the issue to develop Mitigation plan», explains the company in X.
We are investigating an issue where users in Europe are crashing, not receiving emails, or noticing high memory usage when using the Outlook client. For more information, please see MO907654 in the Admin Center.
— Microsoft 365 Status (@MSFT365Status) October 10, 2024
Outlook responded to several users who raised the alarm by detecting a “Possible memory management problem” And they use customer data to analyze and “decide next steps.”
We focused on isolating the source of the potential memory management problem responsible for the effect. We are working with organizations and replicating the problem internally to develop mitigation. For more information, see MO907654 in the Admin Center.
— Microsoft Outlook (@Outlook) October 10, 2024
“We are working with organizations and replicating the issue internally to develop a mitigation,” said Outlook on X, not giving an estimate of when its service would be fully restored.
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